Having reliable security to handle your business’ issues when it comes to theft and confrontations is particularly important. Security presence can really help keep customers and staff members in line and honest. When it comes to irate customers, security is generally trained to bring a potentially violent situation down, but if your business is currently lacking security, it helps to know a few tips. We at Advanced Private Investigator & Security of Miami FL would like to relate a few tips on how you can defuse a potentially violent confrontation.

How to Calm Down & Deal with Someone who is Angry at You

1) Have a plan for when a person is hostile. Strategic planning gives you the advantage of being one step ahead of a violent encounter. Familiarizing the area and identifying potential hazards can help you avoid problems. Review old security footage of similar confrontations in the surroundings most like your business’ setup if you don’t have any directly of your space. Knowing what likely will unfold can help you deter hazards.
2) Watch body language for angry gestures. As you interact with your customers, you can stay more in tuned to their body language. Even people speaking calmly can give indications that they are escalating and become more confrontational. When people start crossing to violent tendencies, tensions in their face and muscles, are often first to respond, followed by agitation, and threats. Keeping your body language calm and relaxed can often help keep it from escalating to violence.
3) Take authority. You can set a tone with your initial contact when you first interact with a customer who presents potential aggression that can last through the conversation. For instances, a customer that is yelling can be immediately shut down by informing the customer that yelling is not permitted nor will it be tolerated. If you want the problem solved, you can talk in a normal tone of voice.
4) Keep distance between conflicting parties. Contact cannot occur if you are not close enough. Especially if there multiple parties, keep them separate and away from each other. Let people talk to you individually until a situation defuses.
5) Actively listen. Angry people blow a fuse when they are not being heard. If you take the time to lend an ear and listen to the complaints or frustration, you can often prevent violent confrontation just by taking the time to hear them out.
6) Show Some Empathy. Demonstrating to the other person you know they how feel, though you may not necessarily agree with their claims. Letting them know you understand that they are mad can help feel a little calmer and less likely to escalate to violence when they know you get where they are coming from.
7) Help them with a resolution. In the end, someone wants a solution for the issues that made them upset. After you have helped them calm down from the initial escalation, you can meet in the middle to find an ideal solution that will give them a degree of satisfaction.

Private Investigator & Security Services in Greater Miami, Sunny Isles, Fort Lauderdale, Boca Raton & Miami Gardens Florida

To make things easier on yourself, having an experienced security team for your business can help take care of irate customers that can potentially have violent confrontations and defuse the problem. Advanced Private Investigator & Security of Miami FL has elite security that can help make your business safer. Contact us to learn more today.